Tag Archives: blockchain

Citizen-Centric Smart City – What does it take?

Even as the ink was drying on my previous blog about Blockchain in the context of Smart Cities, I had the opportunity of attending a workshop on the evolving IoT landscape and the practical implementation opportunities and challenges associated with it, to deliver an enhanced city experience.

This got me thinking – while there are multiple “new-age technology initiatives” that hold a lot of potential, how does one narrow down to the right technology that must be adopted. We are all aware that cities do not have an unlimited monetary supply for them to be wishful in their approach to exceptional service delivery; on the contrary, most cities today are struggling with funds available at their disposal. This calls for due diligence and deep thinking from a customer perspective – what does a good city service mean for your citizens/residents? A city resident anywhere in the world has minimal expectations that must be delivered against and once this is achieved, the city executives can drive further initiatives to deliver a signature city experience that sets their city apart from the rest. The focus of this blog will be on the former – what does a citizen/resident expect from a Smart city service like public transport, utility payment, land registration, public safety and security, traffic management etc?

The following graphic represents the 3 key attributes of a Smart City Service and the citizen/resident’s expectations against each of them:


From the perspective of the City Administrators, these statements represent the voice of their customer. So, this provides direction for them to shape their service delivery in alignment with citizen expectations. While each city is different in the way its city agencies/departments are structured, the leaders within a city administration needs to put their thinking hats on and figure out what do they need to deliver against these citizen expectations. The following extension to the graphic represents this at a broad level. The city administration should delve deeper and evolve their master plans against them.


To achieve these capabilities, there are multiple measures that could be taken – Operational optimization, Organization restructuring, Performance monitoring, Peer Benchmarking, Citizen Engagement etc. The one initiative that will have the highest impact (in cohesion with the above measures) is adoption of relevant technology. City administrations are not new to technology and most of them have already adopted technology in some form or the other. However, these technologies are predominantly inward-focused (easing operations, publishing reports, regulatory obligations etc.). Today’s world demands city administrators to look at technology through an entirely different lens that has a strong emphasis on customer expectations. This requires some thought on how technologies can be leveraged to deliver a positive city experience to its citizens/residents. It is in this regard that the relevance of new-age tech initiatives comes to the fore. The graphic below extends the story further and details my point of view on the technology initiatives that could be embraced. It needs to be noted that these are not a replacement for existing systems but need to be used as a complement to leverage the true potential.


Reliability is established on one simple premise – having access to the right information at the right time. The mapping of IoT (Internet of Things) as the technology of choice for this service parameter is based on the same principle. For example –  Mr.A wants to travel from his home to a Convention Centre to speak at a conference being held there. Considering the importance of him being there on time, he wants to know the best way to get there – drive down vs hire an Uber vs take the public transport. Considering that he has travelled extensively on this route, he is concerned based on his past experiences. Most often than not, he has experienced heavy traffic on this route. Recently, he struggled to find parking for his car and had to eventually park far from the conference center and walk back all the way. During another instance, on his way back from the Conference Centre, there were unexpected rains that lashed and his favorite car bore the brunt.

So, his expectations of a reliable travel from home to the conference center is dependent on him receiving the right information about the real-time traffic situation, parking availability in and around the convention center and weather forecast for the day. This can reliably be achieved through deployment of sensors across the city and then feeding the data generated by these sensors into an IoT platform operated by the city administration. Further, the IoT platform can draw correlations and run prediction algorithms (needs analytical capability) that will eventually provide contextual information to Mr.A to plan his travel.

City administrations also need to establish a level of transparency that builds trust and has the citizen appreciate the efforts being put in by their city to make lives easier. Today, every city agency has an IT system(s) that is used to record all the operational activities (meter reading, bill payments, maintenance schedules etc.) that the respective agency is responsible for. In a few cases, such information could be recorded on paper or a rudimentary spreadsheet. However, these records are not available beyond the boundary of the owner city agency and this results in lack of visibility to generate a city-wide operational view – a Common Operating Picture. This is where an initial version of an Open Data Platform needs to established to drive exchange of Government Data between agencies. This needs to be supplemented with reliable recording of cross-domain operational activities on a common ledger that can be trusted and accessed by every party based on their access permissions. This is where Blockchain comes to the fore. Considering the case of Mr.A who travels regularly between his home and the convention center, he wants to know of the work that the city is doing to make his travel easier. So, if city agencies could extend the open data platform to its citizens (sanitized to ensure that sensitive information is not being shared) so that Mr.A can also gather a true and transparent view of the relevant work being done by his city administrators.

Further – Considering that the city is a huge ecosystem, we do not expect that there will be absolutely no failures during operations. What irks most citizens is that it is a huge challenge to identify where the fault lies and they are left running from pillar to post to identify the root cause and plug it. This is when the call for accountability needs to catch the attention of city administrations. Blockchain’s common ledger lends beautifully to this requirement. For example – Mr.A has come across a huge pothole on the roads following 2 weeks of cable laying works. As a responsible citizen, he reports this to the city’s single-window operator. This warrants a deeper investigation and thanks to an existing Blockchain ledger, it is observed that the Contractors responsible for cable laying work have captured the proof of their completed maintenance activities where they mention that the Roads Agency has been informed to complete the road repair as per the contractual clauses in the Smart Contract. This helps narrow down the deviation in service to the right agency and fix this accordingly. There is no longer a problem of each agency having a different view of the truth about what might have happened. Combine this with the transparency that was established through the Open Data platform and the reliability of the data coming from the instrumentation across the city, and your citizen is bound to have a happy city experience.

Remember, the best if yet to come.


Blockchaining the Smart City

While my previous blogs have focused on Smart City initiatives that have proven their relevance and effectiveness through implementations worldwide, I am testing unknown waters through this latest blog and attempting a leap into the future by bringing Blockchain to the Smart city context.

Blockchain technology has been around for some time and has gained popularity in its “bitcoin” avatar, but there has been recent interest across multiple industries to leverage it in their business context. Blockchain, in simple words, is based on a shared ledger technology allowing any participant in the business network to see the system of record. It has the potential of disrupting legacy operations and is evolving at a rather brisk pace. The financial services industry has been at the forefront of Blockchain adoption with its most important attributes – “security, transparency, indelibility and trust” – aligning naturally with their business operations. However, there are many other industries like logistics, travel and transport, legal services, government that are donning their thinking hats and ideating around this innovative technology.

This blog puts together a view of a potential set of use cases from the Smart Cities operational context that I believe are well suited for adopting Blockchain technology and deliver an enhanced experience to its residents. These are early days though, and these ideas do not necessarily have a precedent to assure a successful outcome. However, a Smart City is an ecosystem by itself and this blog provides a futuristic Point-of-View to identify how this ecosystem could benefit from Blockchain technology.

Before delving into further details, I believe a classification of the Smart Cities landscape is essential to map Blockchain initiatives accordingly. Not every initiative can be applied to every Smart City out there. Some of the initiatives are better driven by Government while there are a few that better suit Private ownership. So, the broad classification and a point of view of the initiatives that map to them are represented in the graphic below. The categorization of initiatives is not cast in stone but indicative of where I believe the initiative maps the closest.

2x2 quadrant

The overlap between the X and Y axes in the 2*2 quadrant captures the relevant initiatives. For example, Public Owned Brownfield Smart Cities would gain immensely from leveraging Blockchain technology to deliver Social Services benefits while this is not the case with the Private Owned Smart Cities.

Let us get into these Blockchain applications in further detail:

  • Smart Payments – As mentioned earlier, Blockchain technology has its roots in the Finance industry and has found early adopters in banks worldwide. In fact, Banks are now racing to harness the power of the Blockchain technology with a strong focus on e-payments and money transfers. Once the technology is proven, these can be implemented in a Smart city environment to execute utility bill payments, wallet-enabled transactions, payment of fines etc in a secure and transparent manner for its residents. This eases the life of the Smart City residents while assuring them that every fund transfer is being permanently recorded.
  • Smart Land Records – Blockchain technology lends itself perfectly to help overcome property frauds by preventing or reducing it. The underlying reason for Blockchain to have gained in credibility is the indelible nature of its distributed ledger and transparency that comes with the ledger. Property prices have been on an upward swing worldwide and there are many fraudsters who are making most of the hype cycle by dubiously creating ownership records and disappearing as soon as they have made their money. These instances can be taken out of the system effectively and efficiently if every single transaction associated with a property is recorded in permanent ink, a.k.a Blockchain ledger. Smart cities, both private and government owned, can leverage the technology to establish a property management system that ensures peace of mind to all city stakeholders.
  • Social Service benefits delivery – Most countries provide social service benefits to its citizens based on their socio-economic position in the society. The intent of these benefits is to result in upliftment of the society at large. However, there are umpteen instances when middlemen do not let these benefits reach the actual recipient by exploiting loopholes in the supply chain. The centralized nature of a Blockchain where everything can be tracked by the central authority will make it challenging, if not impossible, to fool the system thereby ensuring that all social benefits reach the intended recipients and all leakages are plugged. A smart city needs to accommodate every strata of society and join hands with the larger Government machinery to implement such a Blockchain-based initiative will be ideal in most of the developing world.
  • Tax collection – The distributed ledger of Blockchain has the potential to help government in tax collections. As governments are making attempts to establish a simple tax system that places accountability on the individual/company to pay tax impromptu rather than charging them retrospectively, they could find their answer in Blockchain’s real-time, secure and reliable execution and recording of transactions. This results in plugging revenue leakages and provide data that is reliable both for taxpayers and tax authorities. For example, in India there is a push for tax reforms through the proposed GST policy that will establish comprehensive indirect tax on manufacture, sale and consumption of goods and services throughout India. Taxable goods and services are taxed at a single rate in a supply chain till the goods or services reach the consumer. This lends itself beautifully to track tax paid all along the supply chain using the reliable Blockchain technology.
  • Smart Voting – Blockchain has found a rather unusual use in enabling transparent and reliable e-voting. While most countries have adopted various technologies over the years to improve voter percentages, e-voting adoption has yet to take off meaningfully worldwide. There are concerns that existing platforms are vulnerable to fraud, corruption and sabotage. It is to solve this challenge that Blockchain technology is being used to deliver convenience to the voters while ensuring security and reducing voting fraud. As mentioned earlier, Smart Cities are ecosystems by themselves and can use such Blockchain technology based voting systems to encourage participation in local elections (Example – Smart City Governance Boards) within the Smart city’s purview – delivering a signature city experience through effective and efficient resident engagement.
  • Smart Transportation – Residents of almost every city in the world face transportation challenges today . The urban dweller looks for the convenience of moving from Point A to Point B with least hassle. It is this need that cab aggregators like Uber have tapped into and have a business model that is widely successful. However, what has also been irking some customers is the “centralized” nature of their operations with one HQ governing their operations worldwide. In response to this, Arcade City launched an innovative operating model being built on Blockchain technology in September 2016 that will decentralize the operations and provide lot more authority and decision making capability to the driver, who is the all-important “touchpoint” to the customer. The coming months will tell if this stands a chance of being disruptive. A Smart city can take this a step further and implement all transport services across various modes within the city – school buses could implement Blockchain-based identity, 3PL service providers could leverage it to make their supply chain more effective, public transport could be made more accurate and reliable etc. and innovations like the Arcade City initiative could provide alternates to move around that truly differentiate the city from the rest.

While these initiatives are futuristic in nature, the pace of innovations today is swifter than ever before. There are a number of Smart City initiatives being taken up worldwide and it is all about delivering a “differentiated signature city experience”. Towards this end, Blockchain technology and innovations around it could provide an alternate worth exploring. With all the hype also comes a word of caution – do not underestimate the technical and organizational challenges of building and adopting Blockchain-based systems. In summary, a pragmatic and thoroughly thought-through approach is suggested.